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Winning Customer Trust, On-Offline To enable you to retrieve up-to-date information about your customers, their industries or market segments and identify customer behavior trends early on, we can work with you to create a comprehensive customer knowledge base.

We also offer you a complete toolset that affords effective yet personal customer care. So what you get is personalization that culminates in One-to-One marketing. This makes the identification and long-term loyalty of profitable customers an indispensable element in securing a company’s profitability over the long term. And this is exactly where we can support you through Customer Relationship Management.

Service Offerings	Click-to-Chat – Technology from LivePerson
Call Center Solutions Email Query & Management Phone-based Query Handling Customized CRM Suites Online Web Help Business Lead Generation Integrated Voice Response Online Customer Feedback Customer Care Enablement Services Online Training & Certification Information Dissemination 24X7 Outsourcing	Chat & Site monitoring capacity Customizable chat buttons & message windows Chat transcript & Caller history data storage Support multiple languages for user interface messages Online performance reporting capability SSL security Interactive FAQ for customer self service Email message management center Email routing & Auto response notification Contact Management Wireless lead Alerts
Click-to-Talk technology from a Call Button	Click-to-Chat - Business benefits
Advanced Call routing : Based on geographic location, time, day, country, area, per service representative Call Distribution : Based on region, product lines, Functional areas, service centers, Sales Groups Call Notification : Via telephone, email, fax, pager Call barring & security : Screen unwanted calls Follow-up & Reporting: Online Billing & Advanced Management reporting, Post-call survey and email notification	Increase Sales : Click to chat at point of sale, Direct mobile alert and response capabilities Reduce Costs : Low monthly fees, Save on IT infrastructure Improve Customer support : 24 x 7 Interactive Knowledge base, Capture key customer information Improve Communication : Document Management system, Tracking internal communication & Email history
Return On Investment Increase lead capture Improved Customer Loyalty Tracking & response Management Repeat Business Cross-sell or up-sell opportunities Eliminated wasted toll free time while customer wait on hold

In addition, we also work with further vendors of Customer Relationship Management products on a project-by-project basis. Right from analysis and design to implementation and rollout right through to operation and support of your Customer Relationship Management solution, we can provide you with a one-stop solution.

Customer Relationship Management helps you to keep pace with ever-changing and ever more stringent customer requirements and thus consolidates your earning power in the long term.

Challenges

With the growing use of the Internet, markets are becoming increasingly transparent, innovation cycles increasingly shorter, product and service offerings increasingly homogeneous, and signs of saturation are appearing in many market segments. The challenge is to win new customers and be assured of their long-term loyalty.

Offerings

We create a close linkage between front-office applications and the financial, sales, marketing and production functions on your back-office systems. We help you build an integrated multi-channel management solution that will also fully integrate all of your organization’s Web and e-commerce activities into your existing communications channels, whether by telephone, through a call center, by mail or fax, per e-mail or over the Internet. Successful Customer Relationship Management solutions, for example, share information intensively with the Supply Chain Management and Enterprise Resource Management systems via an efficient Business Information Management solution.

Benefits

We can help you comprehensively align your organization to customers and markets from front-office applications through all your business processes. You can generate new knowledge about and for the customer making your organization reap the benefits of the future.

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